FLEET, England, October 23, 2014 /PRNewswire/ --
The signing of a multi-year agreement enables mobile operator to improve customer experience
Anite, a global leader in wireless equipment testing technology, announced today that Deutsche Telekom has reconfirmed its commitment to SAS - Anite's device interoperability test solutions - by signing another multi-year agreement. Deutsche Telekom, who owns the T-Mobile brand, is one of the world's top ten providers of mobile phone services and a long-term user of SAS.
SAS has been used by Deutsche Telekom for over seven years to analyse device interoperability and performance, including complex roaming scenarios, voice quality and call rejection. SAS enables the creation of customised test cases, which are used to rigorously test new device features both pre- and post- launch. This ensures that devices operate as intended on the network and improves end-user satisfaction.
Since procuring SAS Deutsche Telekom has experienced a reduction in customer support calls and in requests for device swaps and repairs, leading to operational savings.
"Anite's SAS offers us a flexible, simple and repeatable method of testing mobile devices and is proven to save us time, resources and money. Improving customer satisfaction is key for our business and using Anite's SAS helps identify device issues early, which can be swiftly resolved before reaching the customer", said Dr Ralf Mehlan, VP Terminal Integration and Validation at Deutsche Telekom.
Paul Beaver, Products Director at Anite commented: "Anite is delighted to extend its partnership with Deutsche Telekom, a leading European mobile operator. Their continued commitment to SAS demonstrates Anite's value to mobile operators interested in enhancing the end-users' experience and customer satisfaction."
Anite plc is a leading provider of software and solutions to the international wireless market, supplying major device, chipset and network equipment manufacturers, mobile operators and test houses. It provides mobile device, infrastructure and network testing systems based on its specialist sector knowledge and on its proprietary software and hardware products.
Its 400+ staff work from headquarters in the UK and from offices in 14 countries across Europe, the Americas, Asia and the Middle East.
About Deutsche Telekom
Deutsche Telekom is one of the world's leading integrated telecommunications companies with over 142 million mobile customers, 31 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2013). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in around 50 countries and has approximately 229,000 employees worldwide. The Group generated revenues of EUR 60.1 billion in the 2013 financial year - more than half of it outside Germany.
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