SYRACUSE, New York, June 5, 2012 /PRNewswire/ -- Datacom Systems announced today that it is enhancing its service offerings for customers and partners. These new options will provide greater coverage for customers to contact Datacoms service and support teams, and to receive product from their factory via several different shipping methods.
"Our new support options provide our customers and partners choices for the type of response they would like from our technical service team. As we expand our business, we also felt it was important for customers to have alternatives when they need to have a product replaced." says Tim Crofton, vice president for business development and product management at Datacom. Datacom products include a return to factory warranty with the existing purchase price. Customers can elect to purchase support contracts to provide major software updates and faster product advance replacement, in the rare event an issue is found. "In the last twenty years, Datacom has built a reputation for reliability and our low product return rate proves it. We recognize that customers want the opportunity to have guaranteed product replacement timeframes, so have added next business day and third business day shipment options," says Crofton. Customers can also purchase multi-year support contracts to gain additional discounts.
About Datacom Systems
Datacom Systems is a leading manufacturer of network access solutions. Since the company's founding in 1992, Datacom Systems has built a reputation for quality engineering and unmatched customer service. Datacom Systems equipment covers millions of network segments worldwide and saves its customers millions of dollars in IT expenses each year. The privately-held company is headquartered in Syracuse, New York. Visit www.datacomsystems.com.
SOURCE Datacom Systems