Customer Experience Management Multi-Vendor CEMS and Market Strategies Evaluated in New Research Reports

DALLAS, January 30, 2015 /PRNewswire/ --

ReportsnReports.com offers customer experience management market research reports that talk about a multi-vendor solution required to address all CEM needs and evaluating effective CEM operator strategies to its store.

The Customer Experience Management: a multi-vendor solution is required to address all CEM needs 2015 market research report says communications service providers (CSPs) that are serious about improving customer experience must use systems that measure customer feedback to enable them to relate this back to internal operational systems. This enables them to optimize their operations and improve customer experience. The scope of customer experience management (CEM) is extensive; therefore KPIs from many BSS and OSS systems are required as well as other data. Complete report is available at http://www.reportsnreports.com/reports/335276-customer-experience-management-a-multi-vendor-solution-is-required-to-address-all-cem-needs.html .

This CEM market strategy report considers which systems CSPs need to address their CEM needs, examines customer experience management systems (CEMS) and considers whether they can be provided by a single vendor; assesses the CEMS market; provides vendor profiles of key players in the CEMS market and provides a definition and framework for assessing solutions.

Company coverage of this customer experience management industry research includes Amdocs, Accanto Systems, Ericsson, Hewlett-Packard, Huawei Technologies, IBM, Medallia, NICE Systems, Nokia, Oracle, ResponseTek Networks and Satmetrix Systems. Order a copy of this report at http://www.reportsnreports.com/Purchase.aspx?name=335276 .

CEM is converging with network intelligence and customer engagement, which is changing the way in which CSPs make software investments. The Customer Experience Management: Evaluating Effective Operator Strategies market research report says that CEM is a long-term strategy with the aim of transforming the business to be less network-centric and more customer-centric. Customer satisfaction and service quality basics must be provided before focusing on differentiating the customer experience. A focus on the customer experience facilitates the delivery of a ''consistent'', as opposed to a ''casual'' experience. This Viewpoint evaluates seven use case studies from operators worldwide and analyses the intended impact of CEM on customer retention and loyalty.

This customer experience management industry viewpoint report provides an analysis of how the CEM market is evolving, 7 use case studies that evaluate operator investments as well as detailed results of CEM initiatives that generated positive business benefits.

The following companies and operators are among those featured in the use case studies: AT&T, Orange, PCCW-HKT and Telekom Austria. Order a copy of this research at http://www.reportsnreports.com/Purchase.aspx?name=297639 .

Another research on Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019) of 288 pages, has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer Experience Management (Telco CEM). The report focuses on the latest trends and advancements in customer experience solutions that provide strategies, process models, and Information Technology (IT) to design, manage, and optimize the end-to-end customer experience processes. The report also includes, market analysis and forecasts across various touch points, types of analytical tools, vertical segments, size of organizations, and geographical regions.

The report also focuses on CEM for Telco providers by taking into consideration aspects of Service Quality Management (SQM), Service Level Agreement (SLA) monitoring, service monitoring, fault management, and performance management with respect to network planning and network management. The Telco CEM market is segmented into five geographical regions, namely North America, South America, Europe, Asia-Pacific, and Middle East and Africa.

Under types of CEM, the Y-o-Y growth rates of text analytics are expected to be the highest throughout the forecast period. Most organizations prefer to have this software as it identifies the general market trend of customer needs, discloses the early warnings, product problems, and customer suggestions for improvement in product lifecycle period that helps to improve customer experience. Thus, this software is extremely crucial for organizations to maintain a competitive edge over others.

Companies profiled in this CEM market report include Adobe Systems Incorporated, Alcatel-Lucent, Amdocs Limited, Cisco Systems Inc., Ericsson, Huawei, Hewlett-Packard Company, IBM, Nokia Siemens Networks and Oracle Corporation. Comprehensive table of contents, list of data tables and figures as well as more on this customer experience management industry research is available at http://www.reportsnreports.com/reports/197560-customer-experience-management-cem-market-voc-analytics-feedback-management-web-analytics-text-analytics-speech-analytics-advanced-technologies-touch-points-adoption-trends-market-size-forecasts-2012-2017-.html .

Explore more reports on the IT & Telecommunications industry at http://www.reportsnreports.com/market-research/information-technology/ .

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