- A hands-on event for senior level executives in customer contact, providing the opportunity to learn the latest trends and strategies
CANNES, France, May 2, 2013 /PRNewswire/ -- Is it possible to exceed customer expectations in organizations today? How to reach excellence in customer service is one of the key objectives of Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange that will take place on 9-11 June, 2013 at the Novotel Cannes Montfleury, France. For three days, participants will have the opportunity to meet and collaborate with senior-level customer contact executives to share insights and best practices, and to learn the latest customer contact trends and strategies.
In particular, participants can find out how the contact centre can make the enterprise more efficient, effective and competitive, and how to operationalise multichannel integration in the contact centre.
The three-day event will also present proven techniques to link customer contact metrics to business outcomes and ways to integrate social policy and processes into the contact centre.
Participants can expect to interact and exchange ideas with senior-level executives responsible for:
- Customer Strategy
- Customer Analytics
- Customer Experience and Loyalty
- Customer Contact/Call Centres
- Customer Care/Services
- Customer Support
- Sales & Marketing
Attendees will enjoy a plethora of networking activities, including, the Cannes@Day Taste & Tour, networking receptions, a Wine & Dine, and other themed networking activities.
Keynote speakers at the 7th Annual Customer Contact 2013, Europe: A Frost & Sullivan Executive MindXchange, include: Dr. Nicola Millard, Customer Experience Futurologist, BT and Jamie Naughton, Speaker of the House & Chief Culture Ambassador, Zappos.com, Inc.
Frost & Sullivan Executive MindXchanges have a unique format, which fosters the ability to share, question and benchmark with peers. Attending the event is said to provide organizations with the proven strategies for growth, as the Operations Director at Experian stated; "This is by far the best event I have attended. Very engaging, interactive and great networking."
Register online at www.frost.com/customercontacteu for €300 off the event price. Save more if three or more people from your company attend. Download the complete event agenda: Please email: firstname.lastname@example.org to receive more information about the event.
About Frost & Sullivan
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SOURCE Frost & Sullivan