WINDISCH, Switzerland and PFAFFIKON, Switzerland, January 27, 2011 /PRNewswire/ --
- Mobile Service Management: Biotechnology Specialists INFORS HT Rely on Cloud Computing
- For the official Swiss launch days of Microsoft Dynamics CRM Online, coresystems and its partner ACCENTIS demonstrated the practical use of cloud computing using INFORS HT as a sample customer (MS CRM 2011 reference customer)
"Microsoft Dynamics CRM 2011: A New Dimension in Working" was the theme that Microsoft Switzerland used as it launched the online version of Microsoft Dynamics CRM 2011 on 20 January. The first customer projects were presented as a part of the program.
On that day, coresystems introduced coresuite mobile for Microsoft Dynamics CRM 2011. Using the example of the projects for supporting mobile service management at INFORS HT, which were planned jointly with ACCENTIS, coresystems demonstrated how business processes in corporations can be optimised using cloud computing.
INFORS HT, a globally oriented company with about 150 employees, is a market leader in the development and production of shakers and bioreactors. A large number of employees equipped with various mobile devices work in the field.
"The CRM strategy at INFORS HT focuses on comprehensive, efficient and effective account management. As a result, our CRM roadmap provides for the support of our mobile employees in management, sales and customer service using the cloud-based Dynamics Mobile CRM solution," explained Kurt Berchtold, CIO, Member of the Board, INFORS HT.
Today's service technicians, for example, rely on mobile IT support to provide top-quality customer service. When a need for service arises, these workers must be well-informed and on-site as quickly as possible. This is the only way to ensure that customer devices are back in service promptly. coresuite mobile for Microsoft Dynamics CRM 2011 supports the entire service process from start to finish - from the moment the service request comes in all the way through invoicing and reporting. Data is synchronized via the coresuite cloud.
The service process is ideally supported
After INFORS receives a service request for a defective device, the customer device is first identified. Next, the service order is arranged and sent to the service technician's iPad via the coresuite cloud. The technician also receives all relevant customer data at the same time. The cloud-based service map can display the exact location of the service call. Likewise, the technician can confirm the order using the coresuite cloud, and the confirmation is then forwarded to central service scheduling. Once the order at the customer's site is complete, the technician reports the status to the central office, sending the report on work performed at the same time. Using Microsoft Dynamics CRM Online, the service team informs the customer that the problem has been resolved and the incident is closed. To close the service order, all relevant invoicing data is sent from Microsoft Dynamics CRM Online to the ERP system, and the invoice is generated.
Using Windows Phone 7, the service manage can check on the status of all service procedures at any time, thus always keeping up-to-date.
"Due to the use of cloud technology from coresystems together with the high mobility and independence of user equipment provided by the Dynamics Mobile CRM solution from ACCENTIS, our Dynamics CRM solution benefits from additional functions, and our employees can respond to the needs of our customers even more quickly using extremely simple and trusted devices," concluded Kurt Berchtold. It is planned to implement the project in stages. Initially, the solution will go live at the INFORS headquarters in Switzerland, to be followed at branches in Germany, the UK, France, the Benelux countries, and Canada.
About coresystems ag
coresystems ag, with headquarters in Windisch, Switzerland, was founded in 2002. Today, with over 4,500 customers and more than 35,000 users, it is the world's leading provider of standardised add- ons for SAP Business One. The company is a certified GLOBAL SAP GOLD Partner (SSP) and a Microsoft ISV Partner.
The coresystems customer base includes small and medium-sized companies as well as major corporations in a variety of industries.
The innovative coresuite solutions offer customers optimum and continuous support for their business processes. To do this, the standard apps access local information from the SAP environment, merging it in the cloud into value-added applications that can then also be used on-the-go (on the iPhone, for example).
coresystems currently employs over 50 employees. The company has additional locations in London, Copenhagen, Shanghai and New York City, as well as a support centre in Galway. In addition, coresuite solutions are also sold by more than 350 qualified SAP Partners around the world.
For further information, visit www.coresystems.ch and www.coresuite.com.
About ACCENTIS GmbH
For the past ten years, ACCENTIS GmbH has specialized in the consultation and support of medium and large companies in various industries, helping them optimise their acquisition of new business as well as their customer retention and development.
ACCENTIS CRM Performance Management Framework provides for the full integration of people, organisations and processes as well as supporting systems. The Swiss company's success arises from close cooperation with customers, concentration on core competencies, ongoing development of employee skills and a strong partner network with best-in-class methodologies and technologies. ACCENTIS is a member of the CRM Vision Group, the leading team of experts for Microsoft Dynamics CRM in Europe.
For further information, visit www.accentis.ch.
All trade names in the text are registered trademarks of their respective owners. Errors excepted. Subject to modification.
SOURCE coresystems ag