FREMONT, California, March 28, 2017 /PRNewswire/ --
8th Time in Leaders Quadrant for Vision and Execution
Gartner has ranked Concentrix as a "Leader" in its 2016 Customer Management BPO Magic Quadrant, rating Concentrix in first place in "Ability to Execute" and third place for "Completeness of Vision." This marks the eighth year that Concentrix has been ranked in the "Leaders" category.
Concentrix President Chris Caldwell said, "Gartner's ranking of Concentrix validates the commitment of our global staff. Our passion and innovation are essential in creating exceptional customer engagement and superior business performance for our clients. We are fanatical about our clients and it shows in our daily execution."
Notable in Concentrix's ranking was its strategic insight, extensive operational expertise, global reach, and ability to transform and optimize operations to improve its clients' customer experience and customer lifecycle management objectives.
"Concentrix is honored by Gartner's continued recognition," said Jyllene Miller, Concentrix Senior Vice President, Marketing and Client Engagement. "We focus on creating effortless, high value customer interactions for our clients and providing better business outcomes. We are pleased that the Gartner Magic Quadrant ranking includes direct client feedback and recognizes our leadership in both vision and execution."
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit http://www.concentrix.com to learn more.
SYNNEX Corporation (NYSE: SNX), a Fortune 500 corporation and a leading business process services company, provides a comprehensive range of distribution, logistics and integration services for the technology industry, as well as outsourced services focused on customer engagement strategy to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products and also provides systems design and integration solutions. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at http://www.synnex.com.
© 2017 Concentrix Corporation. All Rights Reserved. SYNNEX and CONCENTRIX are registered trademarks of SYNNEX Corporation, Reg. U.S. Pat. & Tm. Off., used under permission.