PARIS, June 29, 2011 /PRNewswire/ --
Completel, French fiber optic carrier offering specialized services for the business segment and third most important fixed carrier in France, has selected StreamWIDE (FR0010528059 - ALSTW), the specialist in next generation value-added telephony solutions for telecom carriers to extend their incoming calls management capacity and their premium numbers offer for SME and large corporate accounts.
Currently enjoying a spectacular growth, Completel will strengthen their premium services offering, as early as S2 2011, thanks to StreamWIDE Intelligent Routing (SIR), a high-capacity, SIP-based solution designed to streamline the routing of the CRM centers incoming calls.
By leveraging this next generation core network platform, Completel centralizes call distribution from its IP network and strongly reduces routing costs in comparison with legacy systems based on commuting systems located in customer premises.
Completel's customers will keep on using a secured online extranet with an intuitive and visual interface that enables them to manage routing parameters, manipulate call centers transfers, organize agents and skills groups, set up traffic parking features and access accurate usage statistics.
« Already fully satisfied with the quality of the voicemail solution used by our whole customer base, Completel is happy to extend its partnership with StreamWIDE to enhance further customers satisfaction and boost services revenues" declared Yoann Kolnik, Product Manager at Completel.
About StreamWIDE (http://www.streamwide.com)
A major player on the value-added telephony services market, StreamWIDE stands out as the supplier of innovation for carriers and service providers around the world. StreamWIDE next generation software technology enables legacy system replacement, as well as innovative service launches in the areas of messaging, ringback tones, IVR, conferencing, and convergent online charging.
Based in Paris, France, with subsidiaries in the USA, China, and Romania, StreamWIDE deploys dedicated local teams to provide delivery services, support, and assistance to each customer as they navigate their chosen path toward differentiation and increased profitability.
StreamWIDE is listed on Alternext Paris (NYSE Euronext) - FR0010528059 - ALSTW