CMC Markets Continues to Increase Market Share in the UK - Growth Fuelled by Strong Customer Satisfaction Metrics

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CMC Markets

03 Nov, 2016, 11:32 GMT

LONDON, November 3, 2016 /PRNewswire/ --

CMC Markets, a leading global provider of online trading, has increased its market share in the UK across all three product segments of financial spread betting (FSB), contracts for difference (CFDs) and foreign exchange (FX), evidenced by a survey of over 12,000 traders in the Investment Trends 2016 UK Leveraged Trading Report*. CMC Markets increased its market share in FSB from 3rd to 2nd position, from 4th to 3rd position in CFDs and from 4th to 3rd position in FX, all based on primary market share.  

This growth has been driven by strong customer satisfaction, with CMC Markets achieving the highest rating for overall client satisfaction across all three product segments.

CMC Markets was rated based on services provided to traders across financial spread betting (FSB), contracts for difference (CFDs) and foreign exchange (FX), and ranked first across 17 service categories among CFD traders. The results are a testament to the company's investment in its platform, products and client focus. Further evidence of this progress is shown by the net promoter score, which measures client advocacy, increasing from 7% in 2014, to 19% in 2015 and 24% in 2016, well ahead of the category average.

Mobile trading was one of the key categories that CMC Markets came out on top for across financial spread betting, CFD and FX trading. The significance of this service area was highlighted in the report which found that the proportion of leverage traders using mobile devices has risen steadily and more than doubled since 2010, with 84% using a mobile device in relation to their trading. This places the UK first among European countries covered, and just slightly behind Singapore (90%).

Peter Cruddas, CEO and founder of CMC Markets, said: "The market share and trader satisfaction results this year underline the success of our ambition to put clients' needs first. Mobile was always going to be a game-changer for the way clients engage with the financial markets, and the development of our market-leading mobile and tablet technology has long been an integral part of our strategy. I am delighted to see this recognition from our most important audience - our clients, and the resultant increases in our market share.

"Our award-winning Next Generation trading platform is a vital resource for our clients, not merely in the traditional execution sense, but also for the features, charting and research tools we offer that help with their trading strategy and clearly enhances the customer experience. From our mobile apps to spreads and value for money, we're delighted so many aspects of our service have contributed to us having achieved the highest overall user satisfaction rating across spread betting, CFD and FX trading."  

2016 UK Leverage Trading Report 1st place rankings:  

FSB 


   
    Overall client
    satisfaction       CMC Markets
    Mobile trading     CMC Markets
    Platform features  CMC Markets
    Charting           CMC Markets
    Spreads            CMC Markets
    Value for money    CMC Markets
    Research tools     CMC Markets
    Reporting of
    positions and
    transactions       CMC Markets

CFD 


   
    Overall client
    satisfaction       CMC Markets
    Customer service   CMC Markets
    Mobile trading     CMC Markets
    Platform features  CMC Markets
    Charting           CMC Markets
    Spreads            CMC Markets
    Value for money    CMC Markets
    Education
    materials          CMC Markets
    Research tools     CMC Markets
    Reporting of
    positions and
    transactions       CMC Markets
    Risk management    CMC Markets
    Platform
    reliability        CMC Markets
    Quality of trade
    execution          CMC Markets
    Range of tradeable
    products and
    markets            CMC Markets
    Trading ideas and
    strategies         CMC Markets
    Ease of platform
    navigation         CMC Markets
    Commissions        CMC Markets

FX 


   
    Overall client
    satisfaction       CMC Markets
    Mobile trading     CMC Markets
    Platform features  CMC Markets
    Charting           CMC Markets
    Reporting of
    positions and
    transactions       CMC Markets
    Ease of platform
    navigation         CMC Markets

For further information about CMC Markets visit http://www.cmcmarkets.co.uk

Notes to Editors 

CMC Markets plc ("CMC"), whose shares are listed on the London Stock Exchange under the ticker CMCX, was established in 1989 and is now one of the world's leading online financial trading businesses. The company serves retail and institutional clients through regulated offices and branches in 14 countries, with a significant presence in the UK, Australia, Germany and Singapore. CMC Markets offers an award-winning, online and mobile trading platform, enabling clients to trade on over 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference ("CFDs") and financial spread bets (in the UK and Ireland only). Clients can also trade on the short-term price movements of the financial markets through binaries and Countdowns and, in Australia, access stockbroking services. More information is available at http://www.cmcmarkets.com/group

Spread bets and Contracts for Difference ("CFDs") are leveraged products and carry a high level of risk to your capital as prices may move rapidly against you. It is possible to lose more than your investment and you may be required to make further payments. Binaries and Countdowns carry a level of risk to your capital as you could lose all of your investment. Invest only what you can afford to lose. These products may not be suitable for all clients therefore ensure you understand the risks and seek independent advice.

*Investment Trends 2016 UK Leveraged Trading Report