- Company wins its first Insurer of the Year award and Customer Care in fronting
LONDON, Feb. 17, 2016 /PRNewswire/ -- Chubb Group today announced that it has been recognised for its market-leading service to UK-based captive clients for the fourth year running.
This year Chubb won Insurer of the Year at the UK Captive Services Awards. This most prestigious of all the awards contested by insurers recognises excellence across companies' captive-related services and demonstrates consistent customer satisfaction, a willingness to address the unique needs and challenges faced by clients, profitable growth and innovation in terms of both product and service delivery.
Chubb also won the "Customer care in fronting" award which recognises and rewards captive insurance service providers that have demonstrated exceptional customer service and international capabilities. This is the third time in the last four years the company (as legacy ACE) has won the Customer Care in Fronting award in the UK. It has won it for three consecutive years at the US Captive Services Awards.
The judging panel was made up of ten well respected industry professionals who were carefully selected for their wealth of experience and expertise, as well as their absence of conflicts of interest. The panel concluded that Chubb has outperformed its peers in the areas of business functionality, customised arrangements, ease of access to information, reporting, communication and team and multinational capabilities. Chubb demonstrated superior efficiency and expertise in customer care as well as easy accessibility of its team. Client testimonials weighed heavily in the panel's decision.
Clive Hassett, Director of Multinational Services for Europe at Chubb, said:
"Being recognised by captives as their Insurer of the Year is a tremendous accolade. Captives are a market segment of great importance for us across Europe and globally and we make it a strategic priority every year to raise our game still higher to deliver ever more outstanding care and service. Awards like this encourage us to work even harder to expand our captive offering and raise the bar for client service delivery."
Chubb's worldwide offering for captives encompasses full and partial risk transfer, fully-fronted multinational programmes, captive management and captive management and segregated account facilities. Through three wholly owned companies: Bermuda-based ACE Alternative Risk Limited, Paget Reinsurance and Delaware-based Pembroke Reinsurance, Chubb provides licensed captive management services to standalone single parent-owned captives for major companies and protected cell solutions for organisations seeking the benefits of a captive programme without the administrative cost and capital required to form and manage a standalone captive.
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide. Additional information can be found at: new.chubb.com.