- eConcierge 2.0 offers guests a mobile application to manage their entire experience and property owners a turnkey CRM solution with rich profiling, automated marketing, and advanced analytics.
BOCA RATON, Florida, June 16, 2015 /PRNewswire/ -- Today, during HITEC 2015 at the Austin Convention Center, Cendyn/ONE announced eConcierge 2.0, a groundbreaking advancement in guest service applications (GSAs) for the travel and hospitality industry. eConcierge 2.0 offers guests a simple-to-use application to manage their entire guest experience using any device. And because eConcierge 2.0 is fully-integrated with Cendyn/ONE's Data Intelligence platform, hotels and resorts will benefit from eConcierge 2.0's turnkey integration, robust profiling, marketing automation, and sophisticated business intelligence.
Over ten years ago, Cendyn—the parent company of Cendyn/ONE—set the standard in pre-stay engagement with the introduction of its eConcierge product. For the first time, guests were given the opportunity to share preferences and profiles digitally, leading to improved guest satisfaction and service, as well as a wealth of direct marketing opportunity. Now in use by hundreds of hospitality brands worldwide, eConcierge continues to increase guest satisfaction and loyalty while driving ancillary revenue for hotels and resorts.
"We view eConcierge 2.0 as the right solution at the right time," said Charles Deyo, Founder and CEO of Cendyn. "Our partners have been asking for a guest service application that not only looks and works great on the front-end, but also has deep, turn-key connections to data that allows for sophisticated business intelligence and automated marketing solutions that affect the bottom line."
To that end, eConcierge 2.0 will work seamlessly with eInsight, Cendyn/ONE's award winning CRM solution that gives hotels and resorts a comprehensive, single view of guests. With no need to develop or build unique data connections, eConcierge 2.0 offers hotels and resorts a mobile guest services solution that streamlines marketing and operations while further enhancing guest satisfaction via a simple-to-use mobile application. Guests may build profiles and an itinerary with advance requests and bookings; and, once on site, use the application to access hotel information and services in real time. For hotels and resorts, eConcierge 2.0 offers the opportunity to engage and interact with guests with direct messaging as well as unique offers based on predetermined triggers. Other core features include advance check-in; proximity alerts; real-time, instant message communication with guest services agents; Apple Watch integration; multi-channel messaging; interactive room service; and much more.
"We view eConcierge 2.0 as a groundbreaking guest engagement platform that both supports and extends a guest's experience with a property," said Tim Sullivan, President of Cendyn/ONE. "We've created an application that not only gives you the power to book and arrange activities, but to customize your arrival, stay, experience, and feedback in a way that is elegant and effortless."
Cendyn/ONE will be demonstrating eConcierge 2.0 throughout the week at the company's booth (#731) at HITEC 2015. In addition, Paul West, SVP of Mobile Products at Cendyn/ONE will be leading an educational discussion, The Data Driven Guest Journey, at 12.45pm on Wednesday, June 17th, during Exhibitor Tutorials located beside HTFP Booth #172.
Cendyn/ONE is a leader in Cloud-based CRM, Data-driven Digital Marketing and Interactive Design for the hospitality and travel industry. A part of the Cendyn portfolio, Cendyn/ONE™ provides hotels and resorts with data intelligence—a fully-integrated, cloud-based software and services platform that delivers a single view of guest history, value, behavior, desire, intent and engagement in order to drive higher marketing ROI while increasing guest satisfaction and loyalty. Our teams are experts in data integration, analysis and optimization; we seamlessly combine first and third-party data to deliver dynamic, one-to-one marketing and advertising across all digital channels. For more information, visit Cendyn/ONE or call 855.795.4832.
Over the past 20 years, Cendyn® has developed innovative, cloud-based SaaS platforms for the event industry and leisure hospitality space. As the company organized itself around these distinct lines of business, and continued to experience rapid growth, it divided into two signature companies: Cendyn/ONE™, providing an integrated CRM and Loyalty, Data-Driven Digital Marketing and Interactive Design and Development platform for hospitality, gaming, and leisure; and Cendyn Arcaneo®, providing an innovative, cloud-based Event Technology Platform which is revolutionizing the way clients plan, execute and measure events worldwide.
To support the new corporate structure and continued rapid growth, Cendyn recently purchased and completely renovated a 94,000-square-foot, state-of-the-art office building. The expanded space serves as the North American headquarters for Cendyn and its signature enterprises, as well as, Cendyn SPACES®, an innovative co-workplace environment, and the award-winning restaurant concept M.E.A.T. Eatery & Taproom™. The new headquarters serves Cendyn's global clients, providing 24/7 support with enterprise-grade infrastructure and an advanced Talk & Tech™ network. With office locations in Boca Raton, Atlanta, Boston, Toronto and London, the Cendyn portfolio of companies proudly serves over 30,000 clients in 143 countries and enterprise spend levels in excess of 1 billion USD. For more information on Cendyn and its subsidiaries, please visit www.cendyn.com or call 800.760.8152.
The Hospitality Industry Technology Exposition & Conference (HITEC) offers a unique combination of top-notch hospitality technology education, led by industry peers and experts, and an unparalleled trade show showcasing the latest products and services from over 300 companies, occupying more than 130,000 square feet. Nowhere else can premiere hospitality professionals gather to learn and experience the technologies that continue to enhance our industry and our customers' experiences.
Dee Surico, Marketing Manager