ESSEN, Germany, May 5, 2015 /PRNewswire/ --
Belgian retailer continues drive to providea seamless customer journey, in effort to further improve customer satisfaction
Integration Matters, the integration services business, today announced that Carrefour Belgium, part of the French-founded Carrefour Group and leading retailer in Europe, has selected Integration Matters' nJAMS (not Just Another Monitoring Solution) to monitor all TIBCO BusinessWorks domains and TIBCO Adapters for SAP.
With nJAMS end-to-end monitoring, Carrefour Belgium will ensure it is delivering on its promise of extraordinary customer service. The sophisticated tool for the transparent, real-time monitoring of business-critical, end-to-end processes has been selected to drive Carrefour Belgium's ongoing initiative to realise seamless customer journeys across all channels and touchpoints, providing a clear view on products and promotions.
Commenting on the agreement, Filip Creyf, director of supply chain services IT at Carrefour Belgium, said: "As one of Belgium's leading retailers, Carrefour Belgium offers a premium online and social experience to its consumers. We are 100% committed to becoming Belgium's favourite retailer and as part of this, we understand the importance of having the very best in IT services." He continued: "With nJAMS, we have found a monitoring solution capable of providing real-time visibility into integration business processes across our applications. The non-invasive tool provides unrivalled business process insight and will aid us in our efforts to increase customer satisfaction, while also boosting IT staff productivity through proactive and quick problem solving, and a reduction in TCO."
Launched in 2011, nJAMS is not Just Another Monitoring Solution: it is a market-leading tool for real-time monitoring of business-critical, end-to-end processes. Designed to give business and IT users the ability to see exactly what is going on at every point along every step of their high-volume and automated business processes, nJAMS increases an organisation's visibility into end-to-end processes, allowing a holistic view across multiple applications and interfaces.
Abdelghani Faiz, managing director at Integration Matters said: "It is widely known that Integration Matters is the expert for TIBCO monitoring. After only a one day onsite workshop with the Carrefour Belgium IT operations team, the solution was up and running in the live environment. With our non-invasive product, no extra training was required." He continued: "Adoption by world-leading, forward-thinking organizations such as Carrefour only serves to underline our strength. We look forward to a long-lasting and progressive relationship with Carrefour."
Integration Matters is the brand behind the companies Faiz & Siegeln GmbH for consulting, and Faiz & Siegeln Software GmbH for its not Just Another Monitoring Solution products. By partnering with several renowned integration providers, Integration Matters is able to offer its clients the optimal solutions for their specific requirements.
About Carrefour Belgium
Carrefour Belgium is one of the largest distributors in Belgium and employs about 11,500 people. Carrefour Belgium counts 748 stores, including 45 Hypermarkets Carrefour, 438 Market, 263 Express shops, 10 Drives and more than 60 instore pick-up points for online purchases.
Carrefour Belgium is the partner of everyday life. Each year it receives more than 75% of households in Belgium, by offering them a wide range of products and services at the right price.
Carrefour Belgium is part of the Groupe Carrefour, a leading retailer in Europe and the second-largest retailer in the world, employing nearly 365,000 people. Operating in more than 30 countries with more than 10,800 stores, Groupe Carrefour realized in 2014 a turnover of € 100.5 billion.
About Integration Matters
Integration Matters helps companies to deliver on brand promises by providing tools and expertise necessary to design, implement and monitor end-to-end business processes in high-volume and high-availability environments. By partnering with several renowned integration providers (e.g. TIBCO, Oracle, SAP) Integration Matters is able to offer its clients the optimal solutions for their specific requirements.
Testifying to the success of its products and services, are over 220 clients from the energy, telecom, banking, insurance, retail and transport and logistics industries, spread across the globe, as well as 2.700 installed servers. Integration Matters is the brand behind the companies Faiz & Siegeln GmbH for consulting, and Faiz & Siegeln Software GmbH for software products. nJAMS is not Just Another Monitoring Solution. It is a sophisticated tool for the transparent, real-time monitoring of business-critical, end-to-end processes.
All company and product names and marks in this document are the property of their respective owners and mentioned for identification purposes only.
For more information visit: http://www.carrefour.eu
Contact: Baptiste van Outryve, email@example.com, +32-493-241-884
Further information is available at http://www.IntegrationMatters.com
Contact: Birgit Jordan, firstname.lastname@example.org, +49-171-2217975
SOURCE Faiz & Siegeln Software GmbH