BRISTOL, December 7, 2011 /PRNewswire/ --
Next Generation Customer Experience will bring together senior executives who are investing in innovative customer experience solutions, and solution providers who will need to position themselves at those precise investment hot-spots in order to reap the benefits.
Taking place from 28th February to 1st March in Austin, Texas, the summit will run over two and a half days and will involve innovative and compelling workshops led by thought-leaders in the industry. In addition, one-to-one meetings and panel discussions will provide executives and solution providers with excellent opportunity to network and build fruitful new business relationships.
Mike Robinson, SVP Technology at American retail giant, Macy's, says of NG Retail US, a previous event from GDS International, "The relevancy of the discussion topics, the quality of the participants, and the overall format lends itself to really truly generating thoughts and forward-looking ideas. I challenged myself with bringing home three ideas… I will have at least five times that number!"
The event will involve a total of 16 comprehensive workshops covering a range of exciting and pressing topics, including mobilization, social media, customer engagement, CRM, customer analytics, e-commerce, and much more.
"The real competitive battle today is to create loyal customers by delivering a unique customer experience," say event organizers at GDS International, "and the longer those customers stay, the more they spend. It is vital that executives are focusing on delivering satisfying experiences, understand their customers and using this insight to build interactions that create loyalty and result in heightened profitability."
Watch testimonials of GDS International's previous events here - http://www.ngcustomerexperience.com/
About GDS International:
GDS International is one of the most innovative events and media companies worldwide and a globally renowned producer of business-to-business summits, conferences, online information and advisory group gatherings.
Founded in 1993, GDS International specialises in meeting the B2B marketing needs of our clients. Having a strong presence in mature industrial sectors but a finger on the pulse of emerging markets - as well as up-and-coming B2B business verticals - means we are perfectly placed to capitalise on the exciting developments brought about by the advent of a globalised economy.
SOURCE GDS International