- Cloud-based consumer warranty tracking application drives customer satisfaction and revenue potential for mobile retailers
BARCELONA, Spain, Feb. 27, 2013 /PRNewswire/ -- 2013 Mobile World Congress -- Brightstar Corporation, the world's largest specialized wireless distributor and leader in wireless services, today announced Warranty Hotel by Consensus, a new lead & profit generating service for retailers. The new service, offered by Brightstar's multi-channel retail subsidiary Consensus Corporation, allows mobile consumers to keep track of their receipts and device warranties easily, while helping retailers realize more revenue from their extended service programs.
Warranty Hotel helps increase sales of extended warranties by enabling retailers to send offers directly to their customers who opt-in to the program. In addition, Warranty Hotel makes it easy for retailers to offer contract extensions to customers with existing extended warranties and other service plans. Warranty Hotel speeds up the process of getting repairs or service on customer products, which can help boost customer satisfaction and retention.
The new service also helps increase Buy-back and Trade-In program activity, by allowing retailers to proactively send mobile device trade-in offers directly to customers that have purchased products in their stores. The simple to use, app based application presents customers with the current trade-in value of their existing devices and allows them to trade in their devices for new ones from any place they are connected to the Internet.
"Simplifying the customer's mobile experience not only builds loyalty, it also facilitates upselling of value-added services such as warranties and trade-in," said Dave Stritzinger, CEO of Consensus. "Warranty Hotel takes the mystery and complexity out of the warranty process for both consumers and retailers, enabling a stronger and more beneficial customer relationship."
Warranty Hotel by Consensus mobile application is available to consumers free-of-charge. Consumers simply download the app that is available for iPhone, Android and coming soon, Windows Mobile Device or go to the website www.warrantyhotel.com to create a private warranty hotel account. Consumers can then begin to scan and upload their existing warranties and receipts.
Operators and retailers attending the 2013 Mobile World Congress can book an in-person demonstration by contacting Dave Stritzinger via e-mail: Dave.Stritzinger@consensuscorp.com.
Brightstar is the world's largest specialized wireless distributor and a leading global services company, serving mobile device manufacturers, wireless operators and retailers, with a local presence on six continents. Brightstar's industry-leading services include value-added distribution, supply chain solutions, handset protection and insurance, buy-back and trade-in solutions, multi-channel retail solutions and financial services. Annual revenues were US$6 billion for the period ended September 30, 2012. The company is ranked #58 on the Forbes 2012 List of America's Largest Private Companies. Brightstar is also the largest Hispanic-owned business in the United States. For more information, please visit http://www.brightstarcorp.com.
SOURCE Brightstar Corp.