MIAMI and AMSTERDAM, February 28, 2012 /PRNewswire/ --
Joint Venture Targets an Improved Consumer Experience through Faster Return to Market of Serviced Mobile Products
Brightstar, the world's largest specialized wireless distributor and a global leader in services and solutions for the wireless industry, and Teleplan, the leading global provider of high-tech end-to-end after-market services for the computer, communications and consumer electronics industries, have formed a joint venture which will service Brazil. This agreement will combine the capabilities of the two companies to create a world-class solution with an end-to-end integrated aftermarket supply chain servicing leading manufacturers and their mobile ecosystem.
"This agreement will enable Teleplan to expand our end-to-end service solutions and our unique global footprint into Latin America. Brightstar will leverage its reach in Latin America and its local expertise in Brazil while utilizing Teleplan's ability to manage the after-market complexities involved with mobile devices," said Gotthard Haug, Chief Executive Officer of Teleplan. "Our combined capabilities and strengths will create a unique and innovative value proposition for consumers, OEMs and operators."
Through the agreement, the joint venture will provide OEMs and operators and their mobile ecosystem with:
- A single point of contact to solve transportation, advance repair, and retail issues
- Improved Turn Around Time (TAT) Index, which is the time between a malfunctioning device being received from the consumer to the moment a repaired device is returned to the consumer
- An effective management of reverse logistics and repair ecosystem complexities that drives cost reductions for the OEMs, operators and customers
- Peace of mind, knowing all of their aftermarket issues are handled in a manner that reflects positively on their brand, with full protection of the intellectual property and consumer privacy
"As more and more consumer electronic devices gain mobile activation, customers will demand a quicker repair solution," said Marcelo Claure, chairman and CEO of Brightstar. "Bringing Teleplan and Brightstar together now allows us to meet the needs of today's consumer, as well as create a future platform for their needs tomorrow."
Brightstar's services help customers improve the execution of their core business strategy by managing the wireless customer relationship, increasing customer satisfaction and optimizing the performance of their supply chains.
Teleplan's global capabilities in after-market services and solutions help OEMs and operators around the world - and now in this new region - to increase their customer's brand loyalty.
Brightstar is the world's largest specialized wireless distributor and a leading global services company focused on enhancing the performance and profitability of the key participants in the wireless device value chain. The company supports over 80,000 points of sale worldwide with operations in 51 countries and territories and provides a comprehensive range of more than 100 customized services for value-added distribution, supply chain optimization, retail, government and VARs, and consumer services. Brightstar's services help customers manage the growing complexity of the wireless device value chain and enable them to increase product availability, expand their channel reach and drive supply chain efficiencies by getting the right products to the right place at the right time for the best value. For more information on Brightstar, please visit http://www.brightstarcorp.com.
About Teleplan International N.V:
Teleplan International N.V. is one of the top suppliers of high-tech after-market services and provides total lifecycle care solutions for the world of Computers, Communications and Consumer Electronics ("3Cs"). The lifecycle care concept ranges from simple repairs to the most sophisticated technological and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan currently operates from 24 sites in Europe, North America, Asia and Australia with approximately 5,300 employees. For further information please visit:
SOURCE Teleplan International N.V.