SAN FRANCISCO, June 12, 2012 /PRNewswire/ --

First open source BPM company to offer enterprise-class support services

Celebrating its 3^rd anniversary as the leading provider of open source business process management (BPM) solutions, BonitaSoft today announced the availability of Bonita Open Solution 5.7. The updated version includes enterprise-class support services with global coverage, new business solutions, and increased system performance.

A critical component to the new release, BonitaSoft has increased its support services to become the first open source BPM company to offer enterprise-class support. With a new support center in North America and its industry-leading Service Level Agreements (SLAs), BonitaSoft customers now have 24/7 access to support services. This ensures that severe support issues will receive a response within two hours, depending on if the customer has a Gold or Platinum Service Level Agreement (SLA). As a result, BonitaSoft provides the most responsive BPM customer support capabilities, delivering an exceptional user experience when designing, developing, deploying and delivering BPM applications.

Other updates to Bonita 5.7 include new business process templates for corporate functions including Human Resources, Corporate Finance, Quality and IT Management. These customizable templates have been expanded to help customers develop and operate process applications more quickly in their organization. In addition, customers can deploy BonitaSoft solutions onto their BPM environment with a single click through the BonitaSoft customer portal, significantly increasing the efficiency of commercial grade deployments. Also, the BPM engine and application performance have increased by up to 89 percent. These performance improvements further improve the business user experience.

"Listening to our community and continuously improving Bonita Open Solution based on their feedback is our number-one priority," said Miguel Valdés Faura, BonitaSoft CEO. "With the new release, our customers can now

design, connect and run their business processes with greater efficiency, and leverage increased support services to access support when they need it most."  

Bonita Open Solution combines three solutions in one: an innovative Studio for process modeling, a powerful BPM and Workflow engine, and a breakthrough user interface. In democratizing BPM, it is designed to meet the needs of both business and IT users including business analysts, process engineers and application developers.

Additional Resources

- Attend the BonitaSoft June 14 Workflow for Easy and Efficient Processes Webinar

- Download Bonita Open Solution & BonitaSoft White Papers  

- Follow @BonitaSoft on Twitter

- Read BonitaSoft Blog

About BonitaSoft

BonitaSoft democratizes business process management (BPM) by bringing powerful, easy-to-integrate, and user-friendly, open source BPM to organizations of all sizes and industries. BonitaSoft and its community deliver an unmatched ecosystem of connectors for nearly any application and system. With the BonitaSoft suite, organizations can model, automate and optimize process workflows in Finance, Human Resources, Sales, Marketing, Supply Chain, E-Government, and more. The fastest-growing BPM provider, BonitaSoft has more than 1,500,000 downloads, 350 customers and 15,000 community members.

SOURCE BonitaSoft