- Autonomy Solution Recognized for High Customer Satisfaction, Depth of Functionality, and Robust Search Capability
CAMBRIDGE, England and SAN FRANCISCO, June 13, 2012 /PRNewswire/ --Autonomy, an HP Company, today announced that it has won the CRM Magazine's 2012 Service Leaders Award for Contact Center Search.
Autonomy was chosen as the winner based on various criteria, including analyst ratings for customer satisfaction, depth of functionality and services, company direction, and overall revenue.
According to CRM magazine, "the emergence of social media has highlighted the importance of connecting with customers via their preferred interaction channels. It also underscores the importance of integrating customer service and support channels for better customer insight and more personalized support, a predominant theme in the 2012 Service Leader awards."
"The 2012 Service Leaders are at the forefront of the latest development in the customer care market because they practice what they preach—the importance of listening and responding to their customers," said David Myron, editorial director of CRM magazine. "Autonomy has proven its superior technology capabilities, which will undoubtedly improve the bottom line for its worldwide customers."
Powered by the Autonomy Intelligent Data Operating Layer (IDOL), the Autonomy Contact Center Management Solution includes Autonomy Qfiniti, Autonomy Explore, and Autonomy Social Media Analytics. These products leverage advanced statistical analysis and pattern-matching to extract meaning and understanding from every interaction with customers, including phone call recordings, emails, chats, texts, social networks and video.
With a full spectrum of recording, monitoring, analysis and management capabilities, the Autonomy Contact Center Management solution enables businesses to successfully develop strategies that focus on customer intelligence, performance optimization, customer satisfaction and loyalty, and risk and compliance management.
"Autonomy enables organizations to benefit from a single meaning-based platform that meets all of their customer-interaction needs, from audio compliance and governance to interaction analysis," said Andrew Joiner, chief executive officer, Autonomy Promote, Multichannel Technology. "Autonomy provides global organizations with a clear competitive advantage by understanding the meaning of all of their customers' interactions data from contact centers, the web, mobile, social networks and storefront."
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
Autonomy, an HP Company, is a global leader in software that processes human information, or unstructured data, including social media, email, video, audio, text and web pages, etc. Autonomy's powerful management and analytic tools for structured information together with its ability to extract meaning in real time from all forms of information, regardless of format, is a unique tool for companies seeking to get the most out of their data. Autonomy's product portfolio helps power companies through enterprise search analytics, business process management and OEM operations. Autonomy also offers information governance solutions in areas such as eDiscovery, content management and compliance, as well as marketing solutions that help companies grow revenue, such as web content management, online marketing optimization and rich media management.
Please visit www.autonomy.com to find out more.
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SOURCE Autonomy, an HP Company