LONDON, September 8, 2014 /PRNewswire/ --
Atech Support, an IT support company, announced today that it was reorganising its business to keep on creating experiences based on Experience Architecture (EA). Atech Support will be now taking a different approach to serve the UK and International market.
With the British economy starting to recover as from March this year, this IT support company has been able to understand how qualitative measures in the economy are having positive ripple effects on small and medium enterprises. Russell Todhunter, CEO at Atech Support says, "There is a reason we have two ears and one mouth, and you have to be able to listen to your customers so that you can amplify the quality of service. Fairness is an important characteristic in our brand personality, and we believe in delivering the best service at a very fair pricing." Being a British company, Atech Support proudly supports the Government apprenticeship schemes and is actively contributing to channel more youngsters into employment whilst offering them a unique career path and broadening their skillset.
With over 10 years' experience in the IT industry, especially in the managed service desk market, the IT support company has been able to continuously improve and now wishes to be lean enough to handle more clients in the Media and Hedge Funds market. In terms of building teams, Atech Support buys into the philosophy of building small teams which are flexible enough to deal effectively with IT red tape issues and strive for service excellence via empowerment. "Why not focus on strengths and not waste time on things we don't excel in? Strength based orientation is key for a company like ours," said Jane Sheffield, Operations Director at Atech Support.
Atech Support covers the UK, EU, Middle East and Asia for its UK client base. Their service team moves forward with other clients and treats them as partners. Today whether we like it or not, we are not living in a B2C or B2B world anymore, it is H2H (Human to Human). Now with social technologies and online networking tools, businesses are being forced to treat people not as a business but as a human being first. Tim George, CTO of Atech Support confirms, "You have to treat people the way you would like to be treated." In the UK economy, many businesses are finding it hard to differentiate between B2B and B2C nowadays and the situation will stay as such if they don't want to know about H2H.
About Atech Support:
Atech Support is distinctive. In a world of generic IT suppliers, our focal point stays as managed services, on-site support, and IT & Network infrastructure. In the UK, in Europe, in China and beyond our dedication to service and our ability to work on site with you in a spirit of complete partnership - as an extended part of your business - stands out as unique.
To learn more about this IT business service approach, please contact:
Jane Sheffield, Operations Director
Unit 9 Treadaway Technical Centre, Treadaway Hill, Loudwater, Bucks HP10 9RS
SOURCE Atech Support