-- Mobile workforce management leader will participate in four catalyst projects and present with customer Virgin Media on empowering the mobile workforce to deliver a remarkable customer experience on May 16
CLEVELAND, May 9, 2013 /PRNewswire/ -- At TM Forum Management World 2013, the annual telecoms summit, global telecommunications leaders will gather to discuss the opportunities presented by "the digital storm" - opportunities like expanding market share, delivering a great customer experience and improving operational effectiveness. Long-time TM Forum partner and global field service management solution provider, TOA Technologies will be at the event, May 13-16 at the Acropolis, Nice, France. The company will be demonstrating how telecoms are taking advantage of these opportunities by optimizing their field workforces with the latest technology.
The mobile workforce management solution provider will share how collaborative, mobile and predictive analytics technology, powered by the cloud, can help telecoms transform their field service operations today, while ensuring the technology will continue to grow and change with their businesses in the future.
Virgin Media will partner with TOA Technologies to present a session titled "How To: Empower and motivate employees to deliver a superior customer experience." Maurice Daw, Executive Director of Virgin Media, will speak on May 16 at 9:30 a.m. in Hermes Auditorium, level 2. TOA will also participate in four TM Forum Catalysts: Defining the Digital Health Value Chain, Connecting the Smart Grid to the Digital World, Sharing Threat Intelligence to Mitigate Cyber Attacks and Enabling Cloud Mobility and Workplace as a Service.
At booth 33, TOA Technologies' experts will be on hand to discuss and demonstrate how to:
- Evaluate the different types of cloud solutions, including questions to ask about security, reliability and uptime
- Achieve optimized field workforces and accurately predict when activities in the field will occur using patented, time-based pattern recognition and predictive analytics
- Manage the field workforce in real-time, including managing jeopardy situations – appointments at risk of not meeting an SLA or customer wait window – before they happen
- Automate appointment booking and scheduling based on any number of factors – from employee skill sets and business rules to available inventory
TOA Technologies has global experience partnering with companies in the telecommunications industry to help them better manage field service operations. Worldwide, TOA's telecoms community extends from Telefonica, with operations in 24 countries across Latin America and Europe, to North America where TOA recently announced four new telecommunications partnerships.
ETAdirect, TOA Technologies' field service management solution, leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. For service organizations of all sizes, this ensures that the right mobile employee arrives at the right appointment with the right information on time, every time. TOA is a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution.
To learn more about how telecommunications providers around the world are partnering with TOA Technologies to maximize field workforce productivity while improving the customer experience, go to http://www.toatech.com.
About TM Forum
With over 900 member companies, TM Forum is the largest global trade association focused on bringing together the digital ecosystem, including communication service providers, digital service providers and enterprises, with the goal of enabling an open digital world. The Forum delivers a wealth of knowledge and practical tools, including unique research, best practices and standards. Our members collaborate to rapidly solve business issues in critical areas, such as business process optimization, big data analytics, cloud management, customer experience management and security.
The Forum has four key roles—to Inform, Innovate, Accelerate and Optimize—and provides a neutral and open platform for collaboration between service providers, enterprises and their suppliers to overcome the barriers to an open digital economy. For more information about TM Forum, visit www.tmforum.org.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. This unique approach to field service management delivers immediate and lasting return on investment in improved customer service and reduced operational costs. The only complete cloud application suite on the market, TOA's solutions are quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.
SOURCE TOA Technologies