Innovations enabling companies to drive unprecedented levels of service optimization and transformation
HORSHAM, Pennsylvania, Oct. 19, 2015 /PRNewswire/ -- Astea International Inc., a global provider of service management and mobility solutions, will be showcasing its latest service management and mobile workforce innovations at WBR Field Service Europe, in Amsterdam, The Netherlands, October 19th – 21st, and at the Aftermarket Business Platform conference, in Amsterdam, The Netherlands, October 21st – 23rd. Astea would like to extend a special invitation to conference attendees to participate in two very insightful and eye-opening sessions at the Aftermarket conference: Making the Most Out of Mobile, presented by their customer, Centric, and an Executive Circle session led by Astea titled, Predictive Maintenance: How to Integrate Big Data into your Agile Service Operations.
At the Aftermarket conference on Thursday, October 22nd at 9:00 am, Hans van Wijk, Director, Director Field Services, Centric Netherlands B.V., will share valuable lessons learned and practical guidelines, giving attendees tips and strategies that can be applied to their own mobile workforces. He will discuss deployment strategies for successful adoption and ways to ensure a connected and engaged workforce. He will also discuss ways in which organizations can maximize the utilization and productivity of their workforce for optimal outcomes. Additionally, on Thursday, October 22nd at 11:00am, Marc Tonen, Pre-Sales Manager & Product Manager, Astea International, will be leading an Executive Circle session that will discuss ways organizations can leverage Big Data to help their service operations drive to more predictive service delivery models for optimal levels of customer satisfaction.
Whether on-premise or in the cloud, Astea delivers the most complete, comprehensive and fully connected service management & mobile workforce suite enabling businesses to achieve superior customer service at a lower total cost of ownership. One of the foundational components to providing exceptional service is having the right tools and technology, and selecting the right solution provider is crucial. When companies want to get the job done right, they turn to Astea as the only company that can bring the longevity, knowledge and proven solutions to ensure that you are delivering great service – with maximum responsiveness, efficiency, and consistency.
Astea experts will be on hand, at both conferences, to discuss and demonstrate Astea's latest innovations. They will be showcasing a new, vibrant Customer Self-Service module which optimizes workflow and further enriches the end user experience. Astea will also be presenting its Service Manager Analytics App, making relevant performance metrics instantly available to service managers and executives to quickly and easily monitor for optimal service outcomes. Additional enhancements in the areas of scheduling optimization, knowledge management, mobile field service, and logistics will also be highlighted.
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management and optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance's modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class service.
About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
© 2015 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
SOURCE Astea International Inc.