DUBAI, January 20, 2015 /PRNewswire/ --
- CIO Choice Award in the Contact Centre Category
- Finalist in the Technology Category at the Call Centre Summit
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, won the CIO Choice Award second year in a row. Winning the award consecutively reiterates Aspect's position in India as the first choice of CIOs in the Contact Centre Solutions category. The awards are organized by The Centre of Recognition & Excellence with KPMG as partners. For Aspect the award came within a month of becoming one of finalist in the Technology Category at the Call Centre Summit Middle East.
In India CIO Choice Awards act as platform to recognize and honor products, services and solutions based on the preferences of CIOs and ICT decision makers. The winner of the award is determined by using an independent survey of the CIOs across the country on product performance, customer satisfaction and continued customer service. The awards also aid CIO community in finding and considering the most preferred and stable technologies.
Whereas Call Centre Summit organized by IQPC is the only Call Centre event in the Middle East region to feature proven and peer-led case studies from the region's most customer centric brands. The summit is a platform to showcase the latest technologies in the contact centre space.
Commenting on the recognition bestowed Mr. Sanjay Gupta, MD - ASEAN, India and Middle East said, "These recognitions are testament to Aspect's efforts in developing state of the art solutions to help our clients achieve their goals. In this world customer engagement is expected to become more complex and increasingly reliant on technology. Aspect has utilized its decades of expertise in understanding business requirements and customer expectations. Winning the CIO Choice award for the second consecutive year and becoming a finalist in IQPC Call Centre Summit highlights the efforts we put in to consistently improve upon our solutions and services."
Aspect's fully-integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For details visit http://www.aspect.com/in
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SOURCE Aspect Software