DUBAI, UAE, September 22, 2014 /PRNewswire/ --
- Aspect Workforce Optimization 8.0 ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience
- Provides visibility into needs that increase engagement of customer service advocates, leading to a better customer experience, and lower operational cost
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, has strengthened its presence in the Middle Eastern market with the launch of Aspect Workforce Optimization 8.0 (WFO 8). It's an advanced, integrated workforce optimization solution that includes workforce management, quality management and performance management capabilities that have helped the company strengthen its ties with existing customers while building on new customer base. According to a report by Pelorus Associates, Aspect owns 26.7% of the global workforce management market. Aspect's ranking as the market leader in the global arena is a testament of Aspect's commitment to creating intuitive, value-driven solutions that completely integrate with customer service operations. Aspect has been ranked as the number one vendor for Workforce Management for four consecutive years now by the same report.
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"With a recently redesigned user interface, Aspect WFO is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience," said Ranjan Sandwar, Regional Director-Sales, Middle East.
Sanjay Gupta, Managing Director- ASEAN, India, Middle East & SAARC says: "Companies are seeking solutions that provide flexibility, intuitiveness and can integrate customer service operations. Aspect WFO 8.0 delivers all that and more. WFO 8.0 boasts a customizable, intuitive and easy-to-use graphical interface that makes customer engagement a lot easier. Response to our Workforce Optimization solutions in the Middle East has been encouraging and I am confident that WFO 8.0 will help us reach out to new customers and also increase our market share in the region. We at Aspect are dedicated towards building new products that enable our customers to continuously engage with their audiences without compromising on operational and cost efficiencies."
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management; customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers. For more information, visit http://www.aspect.com/in or write to firstname.lastname@example.org, +919930134118.
SOURCE Aspect Software