DUBLIN, May 25, 2011 /PRNewswire/ --
~ Telco CEM solution will become an integral component of LTE networks ~
TM Forum Management World -- Arantech, the premier provider of Customer Experience Management (CEM) systems to communications service providers worldwide, today launched touchpoint(TM) LTE at TMF Management World in Dublin.
LTE provides operators with the bandwidth needed to meet the demand for high speed mobile broadband and data services and provide them with the ability to develop a range of services tailored to suit individual subscribers. CEM becomes an integral component of LTE networks as they evolve and providers look to gain deeper understanding of how the latest network technologies are shaping customer behaviours and experiences.
"Support for LTE and other emerging technologies is core to Arantech's CEM product strategy," said Brian Carroll, CEO of Arantech, "The ability to continue to deliver an unrivalled level of customer experience data on more complex networks is central to our ongoing product roadmap, and touchpoint LTE reinforces our position as the premier provider of CEM solutions."
touchpoint(TM) LTE is already live at a tier one MNO customer site and has delivered immediate insight into evolving LTE usage patterns and customer experience, allowing the customer to proactively build enhanced loyalty, strengthen their brand and quickly meet their return on investment goals.
Headquartered in Dublin, Ireland, Arantech supplies a suite of Customer Experience Management (CEM) software solutions and CEM consultancy services to help telecom operators derive maximum benefit from their existing network infrastructure, customer and service management systems. Arantech's client base includes four of the six largest mobile operator groups in the world, serving in excess of 300 million mobile subscribers.