Q2 2016 State of Mobile Device Performance & Health Report Reveals iOS Failure Rate Is Over Twice as High (58 Percent) as Previous Quarter (25 Percent)
ATLANTA and LONDON, Aug. 25, 2016 /PRNewswire/ -- According to the Q2 2016 State of Mobile Device Performance and Health report released today by Blancco Technology Group (LON: BLTG), Apple has lost its usual 'leader' position to Android in the eternal smartphone performance battle. Plagued by crashing apps, WiFi connectivity and other performance issues, the iOS failure rate more than doubled to 58 percent in the second quarter of 2016, compared to its 25 percent failure rate in the previous quarter.
Out of the 58 percent of iOS devices that failed, iPhone 6 had the highest failure rate (29 percent), followed by iPhone 6S (23 percent) and iPhone 6S Plus (14 percent). Meanwhile, combined sales of the iPhone 6S and iPhone 6S Plus totaled 15.1 percent in Q2 2016, according to Kantar Worldpanel Comtech's latest smartphone OS market share data. These combined findings suggest that software bug updates, hardware defects and smartphone operating system market share growth may have contributed to the high iOS failure rates.
"Ever since the first iPhone was introduced in 2007, Apple's iOS has been a force to be reckoned with – launching new models every year and raking in strong sales and revenue quarter after quarter," said Richard Stiennon, Chief Strategy Officer, Blancco Technology Group. "But our data suggests that the performance battle between iOS, Android and other operating systems is constantly changing and is likely to be influenced by several factors. As industry experts, wireless carriers and consumers look ahead to the highly anticipated launch of the iPhone 7 in September, it will be interesting to see how the new model's features may, or may not, impact the phone's performance."
Key highlights from the Q2 2016 trend report include:
- In analyzing the causes of iPhone performance issues, crashing apps (65 percent), WiFi (11 percent) and headset (4 percent) were found to be the primary culprits.
- Despite their tremendous popularity and record-setting growth rates, Snapchat (17 percent), Instagram (14 percent) and Facebook (9 percent) dominated the list of crashing iOS apps.
- Android devices had an overall failure rate of 35 percent - a considerable improvement from its 44 percent failure rate in the previous quarter.
- Lenovo and LeTV's budget-friendly smartphones – Le 1S (10 percent), Le 1S Eco (7 percent) and Lenovo Vibe K5 Plus (6 percent) – surfaced as poor Android performers.
- Camera, battery charging and touch screen issues abate on Android devices, at 10 percent, 10 percent and 7 percent, respectively.
Stiennon concluded, "As a customer, it's frustrating when customer service and repair specialists can't figure out why a device is lagging, crashing or failing altogether. By combining the sophisticated technology of the SmartChk platform with its easy-to-use interface and business intelligence dashboard, mobile carriers and device manufacturers can deliver more reliable customer service, reduce NTF returns and lower customer churn. If mobile users don't have all of their post-sales customer experience needs met, they are more likely to ditch their existing carriers and manufacturers for different ones."
To understand the correlation between device diagnostics and NTF returns, try the NTF Savings Calculator and get a breakdown of the annual costs mobile service providers are needlessly incurring from inaccurately diagnosing device issues.
About Blancco Technology Group
Blancco Technology Group is a leading, global provider of mobile device diagnostics and secure data erasure solutions. We help our clients' customers test, diagnose, repair and repurpose IT devices with the most proven and certified software. Our clientele consists of equipment manufacturers, mobile network operators, retailers, financial institutions, healthcare providers and government organizations worldwide. The company is headquartered in Alpharetta, GA, United States, with a distributed workforce and customer base across the globe.
Blancco, a division of Blancco Technology Group, is the global de facto standard in certified data erasure. We provide thousands of organizations with an absolute line of defense against costly security breaches, as well as verification of regulatory compliance through a 100% tamper-proof audit trail.
SmartChk, a division of Blancco Technology Group, is a global innovator in mobile asset diagnostics and business intelligence. We partner with our customers to improve their customers' experience by providing seamless solutions to test, diagnose and repair mobile assets. SmartChk provides world-class support, pre and post implementation, allowing our customers to derive measurable business results.
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SOURCE Blancco Technology Group