GURGAON, India, November 5, 2012 /PRNewswire/ --
Analyze IT for AMEYO Monitors Campaign Management and Enhances Supervision Capabilities to Benefit Contact Centers and Enterprises
Agent and Campaign Management are pivotal to operations in contact centers and enterprises. After resounding success of the previous installment, Analyze IT is laced with more capabilities suited for enhancing Customer Interaction Management (CIM). With the dynamics of business changing, AMEYO takes on a more comprehensive approach towards supervision. The important upgrades that the feature consists of are enhancing the usability of supervisor screen and interpretation of large sets of information. The other factor that it revolves around is the ease of use and time management of real estate.
The feature enables the user to monitor all campaigns which are represented in a single window interface. The detail includes all agents, login informations and other vital stats of multiple processes. The user may also get desired multiple layouts for queue performance, resource distribution, and customized charts that can be made for individual campaigns. Working on real time data, this feature can save and regurgitate data on the processes to be mapped. Its multiple tab approach allows end users to access different reports in the same window and also conduct a comparative analysis of the same.
Speaking about the solution, Vipul Bahuguna, Senior Manager, R&D, Drishti-Soft informs, "Before upgrading Analyze IT we kept the whole supervision perspective in mind, and wanted to come up with a tool which allows us to monitor each campaign separately. Usually, the supervisors monitor one campaign at a time and switch between disparate campaign tabs which makes the procedure meticulous. Here we have each campaign tab that can can also be detached from the main window and multiple campaigns can be monitored simultaneously on multi-display systems. Also, since blended campaigns are now more widely used, so a consolidated screen allowing for monitoring of multiple campaigns is the need of the hour."
Most scalable solutions attempt intelligently predict the growth pattern and modify according to the process flows of an organisation. AMEYO attempts to address issues of technology in contact centers and enterprises of today and tomorrow. Speaking on Analyze IT from the customer interaction prism, Sachin Bhatia, VP - Business Development, Drishti-Soft says, "Most contact centers and enterprises come to us stating the need of real estate management through effective supervision tools. We looked at the issue as a mounting threat to multiple campaign management as well, hence the need of more features in Analyze IT was justified as it treated this challenge specifically, in turn enabling AMEYO to be a complete Customer Interaction Management (CIM) solution."
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti offers communications solutions that empower more than enterprises and contact centers to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service).
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SOURCE Drishti - Soft Solutions Pvt Ltd