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Almost Half of European Organisations Unable to Deploy Unified Communications Technology Across All Sites


News provided by

Easynet

20 Apr, 2015, 11:00 GMT

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LONDON, April 20, 2015 /PRNewswire/ --

Research commissioned by Easynet finds European firms are not making the most of UC technology, despite understanding its benefits   

Enterprise usage of Unified Communications (UC) across Europe is lagging behind demand according to a survey commissioned by global managed services provider Easynet.

Having access to the latest networking technologies such as UC across all business sites was acknowledged by all organisations as bringing important business benefits with 60% seeing improved business efficiency and 45% improved business agility.

The survey was carried out on IT decision-makers at companies with over 1,000 employees across sectors in UK and Europe to gain their perception of the types of services their Communications Service Providers (CSP) are most adept at offering. Companies across Europe manifestly showed their trust in their CSP to deliver UC with 85% of companies across sectors saying they trusted or completely trusted their CSP to deliver it. Notwithstanding this level of trust, and despite requiring the technology, almost one in five companies are still not using their service provider to gain access to this mature technology.

The research showed that less than a third (29%) of organisations' Wide Area Network (WAN) infrastructure is currently able to fully support UC technology across all sites, while almost half of enterprises surveyed (49%) said they would require network upgrades at some of their sites or locations to fully benefit from the technology.

More significantly, the research revealed that even enterprises that have adopted UC, are not using it to its full potential and therefore not gaining the full benefit of the technology.

The degree of UC network readiness varied across countries but even in the most prepared countries, the Netherlands and Belgium, less than half (40% and 37% respectively) believed they could roll out UC at present. In the UK this figure was a meagre 28%.

The study also disclosed a large diversity in network readiness amongst industries. The sectors most able to roll out UC across the enterprise were telecoms (40%), business and consumer services (41%) and IT/computer services (38%), those with the least UC-ready networks were found to be manufacturing (19%) and banking/financial services (21%).

Adrian Thirkill, UK MD for Enterprise at Easynet  said; "Companies across sectors recognise the business advantages of running Unified Communications across their enterprise, yet this research highlights that only just over half of European organisations are currently able to do so.  Intelligent or Hybrid networks remove the need for massive upgrades and CSPs delivering these can help organisations make the most of their corporate networks and maximise the return of their existing UC investments in order to be as efficient and competitive as possible." He continued: "Running services across large, complicated and disperse enterprise networks has become a standard requirement. A CSP with broad range of networks, an understanding of their customers' sectors and proficiency in implementing the latest technologies can really make a difference to the way enterprises run their business."

About the research:

The survey was carried out by global technology market research company, Vanson Bourne, in Nov-Dec 2014 across Europe on IT decision-makers of companies with over 1,000 employees across all sectors. In total 660 interviews were undertaken from: UK (200), France (100), Germany (100), Italy (100), Spain (100), Belgium (30), Netherlands (30).

About Easynet   

Easynet is a leading managed service provider with over twenty years' experience delivering integrated networks, hosting and unified communications solutions to national, international and global customers. Enhancing these core areas of expertise is a range of complimentary services including colocation, security, voice and application performance management.

Easynet has established relationships with key vendors, government bodies and industry standard accreditors and operates to a number of recognised industry standards, including ISO9001, ISO14001, OHSAS18001, ISO20000 and ISO27001.  Easynet is also one of a select number of managed service providers approved and appointed by the Government Procurement Service to assist the UK Government in its mission to create a network of networks.

Easynet's mission is to deliver integrated solutions that enable an organisation to collaborate more effectively, operate more efficiently and improve customer engagement by their connecting people, sites and machines in a secure and reliable way.

Customers include Sports Direct, EDF, Bouygues UK, Anglian Water, Bridgestone, Q Park and Campofrio Food Group.

Twitter @EasynetGroup

LinkedIn Easynet Group 

Web easynet.com

Does your organisation's wide area network (WAN) infrastructure currently enable Unified Communications (UC) to be rolled out?

   
                                                         Multiple
                                          Multiple CSPs    CSPs
    Base: all                                managed    managed by
    respondents        Total  Single CSP    in-house    integrator
    Yes, our network
    infrastructure can
    support UC without
    upgrade             29%      31%           29%         23%
    Yes partially, but
    some sites and
    locations will
    require an upgrade  49%      41%           53%         48%
    No, our current
    network
    infrastructure
    cannot support
    effective rollout
    of UC               10%      12%           8%          16%
    Don't know          12%      16%           10%         13%
    Base                660      181           415          64
   
    Base: all
    respondents    Total     UK      France    Germany  Italy Spain  Belgium   Netherlands
    Yes, our
    network
    infrastructure
    can support UC
    without
    upgrade         29%     28%        36%       22%     33%   22%     37%         40%
    Yes partially,
    but some sites
    and locations
    will require
    an upgrade      49%     53%        46%       61%     48%   54%     23%         13%
    No, our
    current
    network
    infrastructure
    cannot support
    effective
    rollout of UC   10%      9%         5%       11%     11%   10%     20%         10%
    Don't know      12%     11%        13%        6%      8%   14%     20%         37%
    Base            660     200        100       100     100   100     30          30
   
    Base: all                   1000-3000         3000+
    respondents        Total    employees       employees
    Yes, our network
    infrastructure can
    support UC without
    upgrade             29%        27%             31%
    Yes partially, but
    some sites and
    locations will
    require an upgrade  49%        56%             43%
    No, our current
    network
    infrastructure
    cannot support
    effective rollout
    of UC               10%        10%             9%
    Don't know          12%         7%             18%
    Base                660        329             331
   
                                           Business
                                              &                                         
    Base: all            Banking/financial consumer IT/computer                       
    respondents    Total     services      services  services   Government Manufacturing
    Yes, our
    network
    infrastructure
    can support UC
    without
    upgrade         29%         21%          41%        38%         22%          19%      
    Yes partially,
    but some sites
    and locations
    will require
    an upgrade      49%         55%          47%        52%         40%          58%      
    No, our
    current
    network
    infrastructure
    cannot support
    effective
    rollout of UC   10%         10%           5%         5%         26%           4%
    Don't know      12%         14%           8%         6%         12%          18%
    Base           660          71           66         66          58           67

Table continues


                       Media,       Retail,             Utilities
    Base: all       entertainment distribution          (inc. oil   Other    Other
    respondents      & leisure   & transport  Telecoms  & gas)   commercial public
    Yes, our
    network
    infrastructure
    can support UC
    without
    upgrade             34%          23%        40%       28%       31%      27%
    Yes partially,
    but some sites
    and locations
    will require
    an upgrade          44%          55%        37%       53%       54%      41%
    No, our
    current
    network
    infrastructure
    cannot support
    effective
    rollout of UC        9%          10%        12%        6%        8%      11%
    Don't know          13%          12%        12%       13%        7%      21%
    Base                32           69         43        32        85       71


 

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