DALLAS and MUMBAI, India, May 30, 2013 /PRNewswire/ --
Aegis Limited, a leading outsourcing and technology services company and part of the USD 27 billion conglomerate Essar, today announced that it has been recognized as a leader in the IDC MarketScape: Worldwide Customer Care BPO Services 2013 Vendor Analysis - Leveraging the Four Pillars to Modernize Customer Experience (doc #240710, April 2013). IDC MarketScape measures key strategy of service provider success across two primary categories - capabilities and strategies.
This vendor assessment report for the customer care BPO services market represents IDC's opinion on vendors which are well positioned today through current capabilities and which are best positioned to gain market share over the next few years. IDC highlights Aegis' diversified vertical portfolio and customer experience led approach as the key strengths that position Aegis as a Leader in the IDC MarketScape study.
"We are pleased that IDC has recognized our areas of strength and identified us as a Global Leader," said Sandip Sen, Global CEO, Aegis Limited. "Our strategic investments in building deep industry expertise and transformational capabilities have been instrumental in our success. Aegis is committed to building on a tremendous momentum to continue to offer innovative services for our clients, drawing upon our global network of contact centers and unique combination of high-touch experience services."
"Aegis' vertical diversification and dedication to customer experience were two major highlights that contributed to its ranking as a Leader in the MarketScape. The AegisLISAn social customer care offering stood out as a differentiator, as this solution deeply impacts Aegis' clients' customer experience," said Melissa O'Brien, Research Analyst, IDC Customer Care BPO.
Aegis has made some significant investment in customer experience management through its partnership with COPC, Multi-Channel integrated offering and Experience centers. These innovations enable clients to peek into the contact center of the future and get an understanding of end customers experience and brand perception.
About IDC MarketScape:
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.
Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 27 billion conglomerate. For more information write to us at email@example.com or visit http://www.aegisglobal.com
Essar is a multinational conglomerate and a leading player in the sectors of Steel, Energy, Infrastructure and Services. With operations in more than 25 countries across five continents, the Group employs 75,000 people, with revenues of $27 billion.
Essar media contacts
Manish Kedia, Senior VP Corporate Affairs
Danveer Bhasin, Associate Vice President, Marketing
Kevin Nolan, Senior Director, Marketing
SOURCE Aegis Limited