A New Era of Customer Engagement Captures Focus of Customer Experience Executives

Frost & Sullivan's Customer Engagement Leadership Council will help drive growth for member organizations 

MOUNTAIN VIEW, California, April 28, 2016 /PRNewswire/ -- Inspired by the recent demand from Frost & Sullivan Executive MindXchange participants looking to receive increased opportunities to discuss the critical issues in customer service and customer engagement, Frost & Sullivan has formed a new Customer Engagement Leadership Council (CELC).

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The CELC is designed to be a member-driven, global business leadership network comprised of senior-level executives in customer experience, marketing and customer care. It provides the opportunity for its members to build personal relationships with executive peers from many diverse industries and business disciplines.

Companies can learn more and complete the application to become a Charter member now through October 1, 2016, by visiting www.frost.com/CELC. 

It is the vision of the CELC to serve as an enabler for business leaders to deepen customer engagement by focusing on the intersection of critical business and technology issues that will drive growth for themselves and their organizations.

The Council's strategic plan for each year will be established by the members themselves through a unique member-driven process that identifies some of the timeliest and important issues facing the customer experience and customer service industries in the year ahead. Identified issues will serve as the foundation for all major elements, including event content, products and the member benefits portfolio.

The CELC is enrolling charter members now through October 1, 2016, with extended membership terms (18 months) available to members who join by June 30, 2016. Charter members will play an integral role in fine tuning the Council's vision, purpose and benefits.

About Frost & Sullivan 

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. 

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

• The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.  
• The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.  

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community.

Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?  

Contact Us:     Start the discussion

Contact:
Jaylon Brinkley
Corporate Communications – North America
P: +1 210.247.2481
E: jaylon.brinkley@frost.com