ZOOM Receives Perfect Scores in DMG's Customer Satisfaction Study
PRAGUE, Czech Republic and FRANKLIN, Tennessee, January 20, 2016 /PRNewswire/ --
ZOOM International announced that they have received a perfect score in every vendor satisfaction category in DMG Consulting LLC's 2015-2016 Workforce Optimization (WFO) Vendor Satisfaction Analysis. The scores reflect ZOOM's strong commitment to customer satisfaction in product features and innovation, as well as customer service and training.
"Last year we set the bar very high, and this year we were still able to lift it," says Simon Vostry, CEO and founder of ZOOM International, adding that providing an "exceptional customer experience with ZOOM products and services, during all stages of the engagement with customers and partners, is our top priority."
The company's Net Promoter Score - ZOOM's primary metric for measuring customer satisfaction - is 77% for 2015.
"Delivering a great customer experience isn't an option, it's a strategic necessity," said Donna Fluss, President of DMG Consulting. "Companies that want to retain their customers and keep them coming back have to make it easy for them to conduct business."
Over the past 12 months, ZOOM has focused on two main areas - analytics and customer feedback management. Contact centers collect vast amounts of data from multiple systems that power their engagement centers, and ZOOM products are used to help analyze and understand trends and relations. In December 2015, ZOOM added a built-in, PCI-compliant Video and Telepresence Recording feature to its offering, enabling users to record video conversations for legal compliance, expert consultations, innovative customer service experiences and interview analysis.
"ZOOM is in the business of providing tools and best practices for running great contact centers. We are extremely proud of being rated so highly for customer satisfaction again, since helping organizations improve their customer service is our core business," says Simon Vostry, CEO and founder of ZOOM International.
About ZOOM International
From interaction recording to business intelligence, ZOOM International helps contact centers and back offices address compliance, service challenges, and create excellent customer experiences.
Learn more at http://www.zoomint.com
About DMG Consulting, LLC
DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in contact centers, back-office and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end users, vendors and the financial community. Learn more at http://www.dmgconsult.com.
For more information, contact:
Kveta Vostra, Director of Communication
SOURCE ZOOM International
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