LONDON, June 2, 2014 /PRNewswire/ --
When a company promises "free delivery" it usually entails little more than handing a package to a courier. For Rare Pink, a London based online diamond engagement ring specialist, it meant a 10,000-mile flight from London to Phoenix, USA, to meet a client's deadline for proposing to his fiancée.
On the flight was Sean Jadoon, head of sales at Rare Pink, a new start-up making waves in the engagement ring market with their bespoke engagement ring offering. His precious cargo was a 2Ct pear shaped custom diamond ring, commissioned just days before. The platinum ring design was inspired by the name of the customer's girlfriend, Tao, with the Ying Yang relationship of Chinese Taoism clearly showing in the design.
Sean Jadoon said: "When our customer told us that his planned proposal was one week away we had to make a tough decision, take on the challenge to deliver his ring in record time or pass by the opportunity of creating a stunning design."
The stone was sourced through the company's Hong Kong office and Rare Pink managed to speed up manufacturing to cast the ring over a weekend.
Sean Jadoon said: "Quality takes time and our setters and polishers literally had to drop everything to make this ring happen. The ring needed to be in Arizona on Sunday, which was Easter Sunday. When no courier would guarantee an on-time delivery, I made a swift decision, miss the deadline or take it to Phoenix myself. He added: "For me it was the most natural thing," A unique customer story was unfolding.
At a luxury resort in Phoenix, client Brian was expecting a courier. Instead, he got a slightly jet-lagged Sean Jadoon, hand-carrying the ring. "Are you serious, you flew in?" said Brian, jaw dropping.
Happily Brian's fiancée accepted the proposal and loved the ring. Reflecting, Sean said: "We know that unexpected costs like this eat into our already small margins. We hope that such grand gestures will lead to referrals and repeat business from our customers, making this case of 'Special Delivery' an adventure that was really worth it".
Rare Pink Limited is registered out of London, with showrooms in London, New York and Hong Kong. The company is a member of the British Jewellers Association (BJA), and has been featured in the Metro, Manchester Evening News and the Professional Jeweller magazine. Rare Pink has been trading since 2011.
For more information visit RarePink.com or contact:
Gemma Gore - PR Manager
firstname.lastname@example.org M: +44-(0)7891-062260
SOURCE Rare Pink