SINGAPORE, Sept. 25, 2013 /PRNewswire/ --
- New Customer Online System enables customers to access contractual information at their convenience
- Industry-leading finance and insurance calculator creates full transparency on finance and insurance rates
- With over 42,000 downloads so far, Android and iOS users take advantage of full mobile App coverage in Africa & Asia Pacific region
Daimler Financial Services Africa & Asia Pacific (DFS AAP) is expanding its digital footprint across the region for potential and existing customers. "We are working at full speed to continuously deliver digital solutions for our customers and dealers," said Richard Howard, President & CEO of DFS AAP and Member of the Board of Management Daimler Financial Services AG. He continued, "We are focused on being number one in customer and dealer satisfaction. Providing customers with an intuitive, interactive digital experience is fundamental to that aim."
For existing customers, DFS is introducing a new Customer Online System (COS), which is currently available in Singapore, Malaysia, Thailand & Taiwan. Aimed at enhancing the customer interaction experience, the COS portal is specially designed to provide customers with easy-to-use tools that enable them to manage their automotive financing from anywhere at any time.
For potential customers, DFS has developed an industry-leading finance and insurance calculator. To date, customers across five markets (Malaysia, Mainland China, Hong Kong, Singapore & India) can use the mobile device-friendly calculators to easily browse vehicles of their choice and find out the monthly finance and insurance cost -- all from the comfort of their homes. The finance and insurance calculator will be available in all 12 markets (Mainland China, Japan, Australia, South Africa, India, Singapore, Malaysia, Thailand, Hong Kong, Taiwan, South Korea and New Zealand) by the end of 2013.
Additionally, DFS AAP became the first captive financial services provider to offer full mobile App coverage across all 12 markets. The myMBFS App is available on the two most dominant operating systems, iOS and Android, in each market. With a total of 24 Apps, users across the region can now locate the nearest Mercedes-Benz dealer, contact a customer service representative, customize their monthly payment plans and view current promotions from Daimler Financial Services (DFS). The myMBFS App has been downloaded over 42,000 times since its launch in November 2012.
Daimler AG is one of the world's most successful automotive companies. With its divisions Mercedes-Benz Cars, Daimler Trucks, Mercedes-Benz Vans, Daimler Buses and Daimler Financial Services, the Daimler Group is one of the biggest producers of premium cars and the world's biggest manufacturer of commercial vehicles with a global reach. Daimler Financial Services provides financing, leasing, fleet management, insurance and innovative mobility services. The company's founders, Gottlieb Daimler and Carl Benz, made history with the invention of the automobile in the year 1886. As a pioneer of automotive engineering, Daimler continues to shape the future of mobility today: The Group's focus is on innovative and green technologies as well as on safe and superior automobiles that appeal to and fascinate its customers. For many years now, Daimler has been investing continually in the development of alternative drive systems with the goal of making emission-free driving possible in the long term. So in addition to vehicles with hybrid drive, Daimler now has the broadest range of locally emission-free electric vehicles powered by batteries and fuel cells. This is just one example of how Daimler willingly accepts the challenge of meeting its responsibility towards society and the environment. Daimler sells its vehicles and services in nearly all the countries of the world and has production facilities on five continents. Its current brand portfolio includes, in addition to the world's most valuable premium automotive brand, Mercedes-Benz, the brands smart, Maybach, Freightliner, Western Star, BharatBenz, Fuso, Setra and Thomas Built Buses. The company is listed on the stock exchanges of Frankfurt and Stuttgart (stock exchange symbol DAI). In 2012, the Group sold 2.1 million vehicles and employed a workforce of more than 271,000 people; revenue totalled EUR114.5 billion and EBIT amounted to EUR8.6 billion.