JustSaying.me: Real-time Customer Feedback for the Mobile Generation

News provided by

14 Nov, 2012, 06:00 GMT

LONDON, November 14, 2012 /PRNewswire/ --

In an age of rapid communication and instant social media interaction, businesses are finding it harder than ever to keep one step ahead of their customers by providing them with a first-class service while still trying to increase profits and business.

The key to this seemingly impossible task is undoubtedly customer feedback; it is vital that companies effectively collect and respond to customers' thoughts and comments in order to ensure that they are delivering just the right experience for their clients, thus guaranteeing repeat business.

The trouble is that feedback-gathering methods are often antiquated and overly time-consuming; in the digital age, people expect one-touch solutions and recoil at the thought of a two-page feedback form or intrusive email survey. Collecting customer opinions can be extremely tricky!

Step forward Dmitry Aksenov, a 20-year-old IT genius and entrepreneur with a whole host of great ideas on customer feedback management. Dmitry's London-based company, London Brand Management, has recently launched a new service called JustSaying.me which offers a cutting-edge mobile phone feedback management tool.

The product allows business owners to give their customers the option to quickly and easily submit their thoughts and feedback by SMS text message, directly and instantly from their mobile phone.

The JustSaying.me management system gives managers a web-based dashboard which provides a real-time view of their customers' feedback, together with an immediate resolution or escalation of the customer's complaint. Additionally, the company can offer rewards and incentives for positive reviews using discount vouchers and codes, thereby encouraging repeat business - and all this in real time!

Dmitry believes that JustSaying.me will change the way businesses interact with their customers, and will prove indispensable in improving the customer experience across a multitude of sectors. "I created this product to help both business owners and consumers,'’ he said. "A good customer experience is expected by everyone, and businesses that show they are listening to customers' views and offering a good service will always ensure repeat business, and thus increase revenues!'’